At 12/24 Volt Auto Electrics (referred to as “we,” “our,” or “us”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

This privacy policy outlines the types of personal information we collect, how we use and protect it, and your rights in relation to that information.

Information We Collect:

We collect various types of personal information to provide and improve our services, including: – Personal Identification Information such as Name, email address, phone number, and billing address.

Technical Information:

IP address, browser type, device type, and other information related to your interactions with our website.

Payment Information:

Credit card details and billing information for transactions, though we use third-party payment processors to handle these securely.

How We Use Your Information:

We use your personal information for the following purposes:

•  To process and complete your orders and transactions.
•  To communicate with you about your purchases, services, and offers.
•  To improve our website and services.
•  To send marketing communications (if you opt-in).
•  To comply with legal requirements.

Data Security:

We take the security of your personal information seriously. We employ a variety of security measures to protect your data from unauthorised access, use, or disclosure. However, please note that no method of data transmission over the internet is 100% secure.

Sharing Your Information:

We do not sell or rent your personal information to third parties. However, we may share your information with third-party service providers who assist us in providing our services, such as payment processors, hosting services, and marketing partners. These third parties are obligated to protect your information and use it only for the purposes for which it was shared.

Cookies and Tracking Technologies:

Our website may use cookies and other tracking technologies to enhance user experience. Cookies are small data files stored on your device that help us remember your preferences, analyse website traffic, and improve our services. You can control cookies through your browser settings.

 You have the right to:

• Access the personal information we hold about you.
• Correct any inaccuracies in your personal information.
• Request the deletion of your personal data, subject to certain conditions.
• Opt-out of receiving marketing communications.

If you wish to exercise any of these rights, please contact us.

Third-Party Links:

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

Children’s Privacy:

Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy:

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically.

• Does Not Work as Intended – The item fails to perform its primary function or advertised purpose.
• Unsafe to Use – The item poses a risk of harm to the user or others.
• Significant Flaws – There are major defects or malfunctions that impair usability.
• Not Durable – The item stops functioning or breaks sooner than reasonably expected.

Refund Policy

At 12/24 Volt Auto Electrics, we are committed to ensuring customer satisfaction with our products and services. If you encounter a faulty product, we offer a 14-day refund policy under the following conditions:

1. Refund requests must be submitted within 14 days of the original purchase date.
2. To be eligible for a refund, the product or service must meet the following criteria:

• The item must be unused, in its original packaging, and in the same condition as when you received it.
•  Proof of purchase (e.g., receipt or invoice) must be provided.

Non-Refundable Items

Certain items and services are non-refundable, including:

•  Custom or personalised products.
•  Products marked as “final sale” or “non-refundable” at the time of purchase.

Refund Process

1. To initiate a refund, please contact our team at info@1224volt.com.au with your order details and the reason for your request.
2. Once your request is reviewed, we will notify you of the approval or rejection of your refund.
3. If approved, refunds will be processed to your original payment method within 5-7 business days.

Shipping Costs

•  Customers are responsible for return shipping costs and original shipping costs are non-refundable unless the return is due to our error.

Order Processing:

Please allow up to 2 business days for us to process your order. You will receive an email to confirm that your order is on its way!

Store Collection at 1/7 Veronica Street, Capalaba QLD 4157

Orders can be picked up daily – You will receive an email when your order is ready for Collection.

For calculated shipping rates:

Shipping charges for your order will be calculated and displayed at checkout once your address has been added.

Refunds, Returns & Exchanges:

Please see our return policy.

We accept returns up to 14 days after delivery, if the item meets the requirements we will refund the order amount minus the shipping costs.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@1224volt.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.