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Privacy Policy

1. We respect your privacy

  1. 12/24 Volt Auto Electrics respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australia National Privacy Principles established by the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
  2. “Personal information” is information we hold which is identifiable as being about you.

 

2. Collection of personal information

  1. 12/24 Volt Auto Electrics will, from time to time, receive and store personal information you enter onto our website, landing pages, lead forms, as well as provided to us directly or given to us in other forms – such as by direct written or verbal request.
  2. You may provide us with basic information to enable us to send information, provide updates and process your product or service order. Such as;
    • your name
    • your contact information including; phone number, email address, postal address, home address
    • your preferences and/or opinions
    • details of products and services we have provided to you and/or that you have enquired about.
  3. We may also collect additional information at other times, including but not limited to your;
    • feedback
    • information about your personal or business affairs
    • change your contact or email preferences
    • response to surveys and/or promotions
    • provide financial or credit card information
    • communications with our digital accounts team
    • Additionally, we may also collect any other information you provide while interacting with us.

 

3. Website, Digital Marketing and Tracking

  1. When you visit our website (www.1224volt.com.au) or associated landing pages, we collect certain information such as IP address, browser type, operating system, the website visited immediately before coming to our site, the pages you visit, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our services. This data may be collected by third party tools on our behalf such as, but not limited to, Google Analytics.
  2. When you receive an email, sms or message from us. We may track any clicks on links and whether you opened the message or not. We use this data in an aggregated manner to analyse engagement so that we can improve our communication and services.
  3. Through third party services (such as Google Analytics) and internet cookies, we may collect information about how you access and use our website including, but not limited to your;
    • browser session and browsing behaviour, statistics on page views and sessions
    • geo-location data
    • demographic information, such as postcode
    • device and operating system, internet browser and network information
    • acquisition sources
    • search queries
    • your communications with our website
  4. Cookies are not malicious programs that access or damage your computer or identity. Most web browsers automatically accept these but you can choose to turn off this functionality by changing your browser settings. You can also instruct your browser to clear any record of this data. However, this may prevent you from taking full advantage of our website.
  5. Our website may contain scripts from third parties such as Google Ads or Facebook to track the performance of our advertising on their platforms. These third parties may use cookies and your usage data to track you across websites and serve personalised advertising to you in other locations. If you are concerned about online tracking you can change your browser settings to send a “Do-Not-Track” signal to request websites not to use cookies or other mechanisms to track you.
  6. Our site may have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that 12/24 Volt Auto Electrics is not responsible for the privacy practises of other such websites. Those websites are not governed by this Privacy Policy. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

 

4. How we collect your personal information

  1. 12/24 Volt Auto Electrics collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website, landing pages and other digital marketing channels, as well as when we provide our services to you. From time to time, we may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

 

5. Use of your personal information

  1. 12/24 Volt Auto Electrics may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
  2. 12/24 Volt Auto Electrics may contact you by a variety of measures including, but not limited to telephone, email, sms, postal mail or social media.

 

6. Disclosure of your personal information

  1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is essential and required for the delivery of our services.
  2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
  3. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of 12/24 Volt Auto Electrics, its customers or third parties.
  4. Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia. This may include, but is not limited to the United States of America.
  5. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
  6. By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

 

7. Security of your personal information

  1. 12/24 Volt Auto Electrics is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
  2. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

 

8. Access to your personal information

  1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at info@1224volt.com.au.
  2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

 

9. Unsubscribe or opt-out

  1. To unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided within the communication.

 

10. Complaints about privacy

  1. If you have any complaints about our privacy practices or believe we have breached the Australian Privacy Act 1988 (Cth), please contact us with details of your complaints to info@1224volt.com.au. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

 

11. Changes and amendments to Privacy Policy

  1. Please be aware that we may change this Privacy Policy at any time in the future at our discretion. The amended Privacy Policy will be published to our website, where changes will take effect immediately. We may notify any effected parties of any significant Privacy Policy updates. We recommend you check back from time to time to review Privacy Policy.

 

For any questions or notices, please contact our Privacy Officer at:

12/24 Volt Auto Electrics

ABN 154 141 84 040

Email: info@1224volt.com.au

 

Privacy notice effective date: 17th July 2019

Copyright © 2024 12/24 Auto Electrics. All rights reserved.

ABN 154 141 84 040. ARC licence number: AU41401.